Con-Ed Events

WCA | E-Learning - Communications, Negotiation, and Conflict Resolution

The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

Upon completing this course, you will:

  • Define a conflict

  • Identify the stages of conflict

  • Describe the importance of communications

  • Apply assertiveness techniques to get a point across

  • Deal with difficult people more effectively

  • Recognize the criteria for an effective negotiator

This course is great for...
This course is intended for supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.

Course Length
This course takes approximately 4 hours to complete.

For further information: Communications, Negotiation, and Conflict Resolution
Provider: Winnipeg Construction Association (WCA)